Terms of Use

User obligations

The user of Wash-Mate agrees to use the website with integrity. Any violation will be evaluated and the user's access to the website may be denied.

Copyrights and trademarks

The Wash-mate.com website is protected by European and foreign copyright, trademark, and patent laws. The user of this website may not copy, download, distribute, reproduce, license, modify or publish it on other pages, including text, graphics, video, audio, website source code, design and logos, or any other proprietary information. Wash-mate.com is intended for the personal use of the user only in accordance with the intended use of the website, without any additional material benefit from it. Commercial use of this site is permitted.

Wash-mate.com is a trademark of Wash Pal Ltd. and is registered in the property of Wash Pal Ltd. Any other trademarks used in this website are the property of their respective owners.

Website Content

Although the content of this website is generally informative, the owner of this website Wash Pal Ltd. strives to ensure its accuracy and relevance. However, please bear in mind that some updates may take time and some minor discrepancies may occur. Thus Wash Pal Ltd. shall not be liable for any damages arising from the use of this site including but not limited to direct, indirect, consequential, special, punitive or other damages incurred by reliance on the information presented, or for the accuracy, timeliness or completeness of the information. No warranty is extended for any delays or errors in the delivery or transmission of the information or services.

Liability for viruses, spyware, etc.

Wash Pal Ltd. shall not be liable for any damages resulting from the use of computer viruses, spyware or other computer codes that may be used to access, modify, delete, cause damage or otherwise affect the user's software, equipment, data and property. Wash Pal Ltd. does not warrant that the Website, the servers or servers of third-party service providers, or the e-mails will be free of viruses or any other harmful components.

Wash Pal Ltd shall not be liable for any damages resulting from this website, including direct, indirect, consequential, special, disciplinary or other damages.

Privacy and Personal Data Use

We do not sell email addresses or any information (e.g., phone numbers) for marketing purposes or to any third party. When an email address is entered into our web site, it is used only to provide the requested email notification.

We do use cookies if necessary to facilitate delivery of the status and notification features like My Preferences, or similar that requires cookies to function. More about cookies You will find by reading "Privacy and Cookies".

The use and confidentiality of data entered while using www.wash-mate.com.

Wash Pal Ltd. informs that by providing your e-mail address, you agree that it is added to the website’s database to receive notifications and reminders about the use of washing or drying equipment sent the website www.wash-mate.com.

By using the website www.wash-mate.com, you agree that Wash Pal Ltd. or any third party acting on behalf of www.wash-mate.com may collect and store data that allows you to track and list the following:

  • the total number of website visits,
  • the number of visitors of each landing page,
  • the domain names of internet service providers who enable visits of www.wash-mate.com,
  • IP addresses,
  • other data for the purpose of system administration, as well as to control the use of the www.wash-mate.com website and organize its improvement.

The data collected and accumulated on the www.wash-mate.com by Wash Pal Ltd. serves only information and statistical purposes and as such could be transferred to other legal entities. However, the data that can identify a person is NOT DISCLOSED IN THIS PROCESS.

Wash Pal Ltd. does not associate the user's IP address and e-mail address with the data allowing to identify the user. This means that each user's session will be registered, but the user of the website www.wash-mate.com will remain anonymous.

All materials that are sent or entered on the website www.wash-mate.com become the property of Wash Pal Ltd. Thus, the Wash Pal Ltd. as the owner of the website www.wash-mate.com is entitled to use this information for its own purposes, except use of personal data.

Please note that by providing your e-mail address or sending any information to the website www.wash-mate.com, you agree that Wash Pal Ltd. is entitled to use this data for the above-mentioned purposes only.

Full Privacy and Cookies Policy you can find here

Liability and warranty

This website is provided on an "AS IS" and "AS AVAILABLE" basis. The user fully agrees that the use of the website is the user's own responsibility and risk. No warranty, express or implied, is made with respect to the operation of the Website, its content or information. Wash Pal Ltd. does not bear any direct or indirect liability that is not related to the operation of the website.

Disputes and Applicable Law, Site Policy Modification

By using this website, you agree that the laws of the Republic of Latvia shall apply to the resolution of any disputes or violations between you and Wash Pal Ltd. Any infringement of copyright, trademark or other intellectual property rights may be prosecuted in the courts of the Republic of Latvia. Wash Pal Ltd. may make changes to the content of the Website at any time, including content policies and the Terms of Use.

Links to other websites

Links to other pages not owned by Wash Pal Ltd. are provided solely as pointers to information on topics that may be useful to users of Wash-mate.com website.

Wash Pal Ltd. cannot be accountable for content on the websites not owned by the company. Thus, Wash Pal Ltd. does not warrant, directly or indirectly, the content of the information provided on these websites, including the accuracy, reliability of the information, copyrights, trademarks, and other rights to the content of third parties.

Wash Pal Ltd. does not guarantee the authenticity of documents found on the Internet, and cannot be responsible for the opinions, ideas, products, information, or services indicated.

Services offered

Wash-Mate.com is offering Self-service laundry and drying.

The process of the service delivery to the customer

Wash-Mate.com customer is following these steps:
1st He selects an Available machine;
2nd He selects a program.
3rd He makes the payment.
4th After the payment has been made a machine is "Ready to start".
5th When a customer has loaded the laundry into the machine, added the detergents and closed the doors, he pushes the "Start" button and service begins.

Payment process (Payment terms)

All payments are made via Wash-Mate.com website by any device that can handle this process (like smartphones, tablets or even laptops).
Usualy customer is making th payment at the laundry room, when he is ready to do the laundry.
For payment customer must have a VISA, Mastercard or Anerican Express debit/credit card that is registered for internet payments.


You agree to indemnify and hold Wash Pal and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with:

Your use of the Services or services or goods obtained through your use of the Services;

Refund policy

To receive a refund, send a copy of the payment document from your bank or Paypal account, including the Transaction or Payment ID, and a screenshot from your wash-mate.com account to:

[email protected]

No refund will be given on wash-mate.com balances of less than €5.00. Refunds will incur an administration charge of €3.00 that will be deducted directly from the refund value. Refunds will be made using the payment method used for purchase. Refunds will not be processed for any free credit. Any unused credit will expire 12 months after the date of purchase.

Customer service terms

The customer has all the necessary information on the website. However, if you need to reach us, go to “About Us” page. The customer can report the problem electronically by filling out a form on the website.

In case of a bug in a system or there is a problem with the service of equipment, Wash-Mate administrator can restart the washing machine remotely, or, if necessary, return funds to the customer by checking the information provided.

The right to refuse the purchase/sales agreement, procedures for the return and replacement of goods

A customer has the rights to claim about the service to us at any moment. If a customer will have a demand to refund the money for the service our team will process the provided information within 3-4 working days. The order of the service can be cancelled only before machine has been started. It caanot be stopped in the middle of washing process. Machine doors are blocked unlit the process is finished.

Customer and Payment Data security process.

To provide an encoded data channel in the Internet we are using SSL (Secure Sockets Layer) protocol.

Customer Data collection after the payments.

We do not store any customer card information.
After the payment we store customer e-mail address (if provided) and a location for paid service. If a customer is registered user, the e-mail address is linked with his profile where his name, last name, email address and "SMS to E-Mail" (if provided) is stored.

Data deletion policy

You should contact the organisation by email - [email protected] with a request to delete your personal data from Wash-Mate payment system.

To request for the data deletion You should send a request in writing because this will allow you to explain your complaint, give evidence and explain what you want to happen. You will also have clear proof of your actions, if you decide to challenge the organisation’s response. 

We will delete all your personal data that can recognize you in any way, that includes, your name, e-mail address, phone number, saved credit card details.



Wash-Mate App related terms and Conditions

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Wash Pal SIA.

Wash Pal SIA is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Wash-Mate app stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Wash-Mate app won’t work properly or at all.

The app does use third-party services that declare their Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

You should be aware that there are certain things that Wash Pal SIA will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Wash Pal SIA cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.


If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Wash Pal SIA cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Wash Pal SIA cannot accept responsibility.

With respect to Wash Pal SIA’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Wash Pal SIA accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for the system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Wash Pal SIA does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2021-12-09

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at [email protected].

Our company details:

SIA "Wash Pal",
Reg.nr.: 44103107451
VAT reg. nr.: LV44103107451 
Rūpniecības iela 9, Cēsis, Latvia, LV-4101


We use cookies to ensure that we give you the best experience on our website.
If you continue to use this website, we'll assume that you are happy to receive all cookies on the www.wash-mate.com website. Privacy Policy.